1. Our commitment
FaithJournal Premium is a digital subscription. If you are dissatisfied with your first Premium subscription purchase, you may request a refund within 30 days of the initial purchase. We will review the request promptly and, where the request is within this guarantee, instruct Paddle to process the refund, subject to applicable law and payment-provider requirements.
2. Renewals
The 30-day satisfaction guarantee applies to the initial subscription purchase, not automatically to later monthly or annual renewals. Renewal payments may be refundable where required by applicable consumer law or where a material billing error or product defect is confirmed. You can cancel at any time to stop future renewals.
3. Your legal rights
This policy does not limit any mandatory consumer rights or statutory withdrawal rights in your country. Where local law gives you a longer or stronger right to a refund or withdrawal, that right takes precedence. Paddle's applicable buyer refund policy and statutory requirements also apply.
4. How to request a refund
For a product issue, first contact support@prayerfulpages.com with the email used at checkout, the transaction date and a short description of the problem. You may also use the support or refund link in your Paddle receipt or visit Paddle Buyer Support. Do not send full card details by email.
5. Subscription cancellation
Refund requests and subscription cancellations are separate. Cancelling stops future renewal charges; it does not by itself refund a previous payment. To cancel, use the “Manage subscription” link in your Paddle receipt or the Paddle customer portal. See Subscription Cancellation.
6. Processing
Paddle is the Merchant of Record and processes approved refunds to the original payment method where possible. Processing times depend on Paddle and the payment provider. Access to Premium may end when a refund is completed.
7. Contact
Support: support@prayerfulpages.com.